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Mediation Skills for Managers

Mediation Skills for Managers

Is the growth of your company getting stunted by conflict among your staff? Do your Managers have the right communication skills to promote leadership and company growth in a collaborative and positive approach? 

No matter what kind of workplace you’re in, one thing is certain – when there’s conflict everyone feels it. Conflict increases stress, affects productivity, creates disengagement. Unresolved conflict is one of the TOP challenges in the workplace.

 Most managers just don’t know how to handle situations as they arise.  Not dealing with conflict makes it worse… the silence of it gets deeper, darker and destructive to the team.  Likely you’ve been there – you know how it goes.

“ A full 42% of a Manager's time is spent addressing conflict in the workplace.” - Watson C & Hoffman R, Leadership Quarterly

Mediation Skills for Managers’ is a workshop that helps target conflict in the workplace before it ruins your professional environment or costs you thousands in litigation fees. One of the most effective ways to deal with conflict is to facilitate a structured conversation that leads to fair resolutions. It’s about stepping back and engaging in a respectful and confidential discussion – not about erasing the past or determining who is right or wrong.

  • Resolve conflicts as they arise
  • Learn to facilitate effective conversations
  • Create an atmosphere of engagement and trust.

Workshops, webinars and coaching tailored to your workplace needs

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Our staff retreat with Suzanne was an extremely valuable team-building day that provided all of the participants with ample opportunity to identify and strategize around some key communication and organizational skills that had become challenging. Suzanne has an engaging and creative style that enables trust to be established quickly and promotes the honest discussion of critical areas of concern and growth. I strongly endorse her strategic orientation and presentation skills and would recommend her to any group addressing workplace issues.

Karen Letofsky Executive Director, Distress Centres
Book Suzanne for WORKSHOPS and COACHING tailored to your staff and management.

She helps people SPEAK so others will listen, and LISTEN so others will speak.
The RESULT: improving communications ... one conversation at a time.

Contact Suzanne directly - suz@highborncommunications.com 416-414-6552