Highborn Communications
Mediation Skills for Managers
Mediation Skills for Managers
Is the growth of your company getting stunted by conflict among your staff? Do your Managers have the right communication skills to promote leadership and company growth in a collaborative and positive approach?
No matter what kind of workplace you’re in, one thing is certain – when there’s conflict everyone feels it. Conflict increases stress, affects productivity, creates disengagement. Unresolved conflict is one of the TOP challenges in the workplace.
Most managers just don’t know how to handle situations as they arise. Not dealing with conflict makes it worse… the silence of it gets deeper, darker and destructive to the team. Likely you’ve been there – you know how it goes.
“ A full 42% of a Manager's time is spent addressing conflict in the workplace.” - Watson C & Hoffman R, Leadership Quarterly
Mediation Skills for Managers’ is a workshop that helps target conflict in the workplace before it ruins your professional environment or costs you thousands in litigation fees. One of the most effective ways to deal with conflict is to facilitate a structured conversation that leads to fair resolutions. It’s about stepping back and engaging in a respectful and confidential discussion – not about erasing the past or determining who is right or wrong.
- Resolve conflicts as they arise
- Learn to facilitate effective conversations
- Create an atmosphere of engagement and trust.
Workshops, webinars and coaching tailored to your workplace needs
Testimonials
As a Mediator, it is important for me to attend as many workshops and seminars as possible to ensure my professional growth and relevancy in the industry. On more than one occasion, I have had the pleasure of attending a workshop moderated by Suzanne Sherkin. Ms. Sherkin’s style as a moderator is perhaps the best that I have ever experienced. In many workshops, particularly involving panel discussions, the participant speakers will provide what they feel is information of interest to the audience, rather than what the topic really is about. I find that Ms. Sherkin has the ability to not only focus participant speakers on the topic of the workshop, but summarize what has been said that makes the information completely understandable and relevant. Additionally, Ms. Sherkin ensures the success of the workshop or seminar by providing focus on key concepts, and identifying, if not creating, memorable phrases or concepts around the content brought forward by the presenters.
I would without reservation recommend Ms. Sherkin as a moderator in any forum, and look forward to being a participant in more of her sessions over coming years.
JM Box Consulting Services
John Box, Q. Med. - Windsor, OntarioBook Suzanne for WORKSHOPS and COACHING tailored to your staff and management.
She helps people SPEAK so others will listen, and LISTEN so others will speak.
The RESULT: improving communications ... one conversation at a time.